User needs one of JPRASAD account to be SSO enabled as user has Multiple Accounts
User has two active Oracle accounts:
1 JPRASAD1(SSO enabled)
2 JPRASAD (SSO not enabled)
1 JPRASAD1(SSO enabled)
2 JPRASAD (SSO not enabled)
Before proceeding the below steps make sure the user has the right GUID for the appropriate account.
Asked user to login to the browser and enter as below:
Ebiz.domain.com(appropriate url to launch your Ebiz) in browser
And select Preferences Tab from the right side corner
Then select Account Settings Button as user has Multiple accounts, check with the user which accounts need to Activated. Here in this Case User needs APOWELL account as ACTIVE.
Then Select JPRASAD and click on Set as Default Button
Then Click on Apply Button
VALIDATION
Ask user to Clear Browser Cache by
Tools à Internet Options à General Tab à Delete Button à Select All Check Boxes à Delete Button
Once Clearing Cache, Close all existing Internet Explorer sessions and then open a fresh Internet Explorer session and try login with ebiz.domain.com(appropriate url to launch your Ebiz)
** Hope it will Resolve the Issue**